Refunds

Last updated 6 September 2026.

The first 14 days

If the software does not do what you expected, tell us within 14 days of your first payment and we refund it in full. You do not have to explain why.

After that

Cancel from Billing and the plan runs to the end of the period you paid for, then stops; no further charge is taken. We do not refund part of a period that is already running, and a bypass traffic pack you have started using is not refunded.

If something is broken

If the product is unusable because of a fault on our side and we cannot fix it, we refund the time you lost. Tell us what happened and we will sort it out.

How to ask

Email [email protected] from the address on your account, or message us on Telegram from the account you signed in with. Say which payment you mean and what went wrong.

We answer every request. If we agree the refund, the money goes back to the card you paid with, through Stripe, within a few working days of our saying yes. If that card no longer exists we will ask you where to send it.

If you have not heard from us in five working days, send it again on Telegram. A request that goes unanswered is our fault, not a refusal.